Aiming to improve the quality of service it provides to its clientele, DepEd Sarangani gathered its key personnel for a two-day refresher on February 23 and 24 at Venue 88 Convention Center, General Santos City, on the different modules of the National Quality Management System. Nerissa Alfafara, CESE, OIC-Assistant Schools Division Superintendent emphasized the importance of learning about and aligning to the principles of QMS, saying that it is key to meeting the standards of ISO 9001:2015, which is the gold standard in assessing the quality of services offered by an organization. “We have already started our virtual orientations last year, but we want everybody to have a clearer understanding of the QMS principles. That is why we are having this face-to-face review,” she said. The roster of speakers include the QMS leaders from the DepEd Regional Office, including the Chief of the Quality Assurance Division Luz Lalli Ferrer, Supervision Administrative Officer Kathrine Lotilla, and C